Murray State University Athletics
Basketball Game Day Information
Below you will find important game day and safety information that you will need prior to arriving at the CFSB Center. It is important for us to communicate with you that our department and University leadership have been working closely with state and local officials to make all sporting events taking place at our University safe for the general public.
ADA/ACCESSIBILITY
Accessible seating is available at all MSU Athletic Facilities in accordance with governmental requirements for access and enhanced sight lines. Those in need of a wheelchair space or accessible seating for football games should visit or call the MSU Ticket Office at 270-809-3000 prior to game day. For non-ticketed events, please contact MSUAD Operations at 270-809-3369.
Accessible parking is also available at all facilities. Vehicles are required to have a valid ADA Placard to be eligible to park in these spots. Should guests be displaced from ADA parking areas, please know Shuttle service is available on Basketball Game Day to help patrons enter the facility either via bus service. For information on these areas, please see maps below in “Parking” section. For questions, please contact the Murray State Ticket Office at 270-809-3000.
ALCOHOL
Select alcoholic beverages will be available for purchase at all Racer basketball home games.
Fans can still purchase beer, seltzers, and other similar offerings at the concession stand located at Gate D inside the CFSB Center, along with a new satellite stand located adjacent to the Gate A concessions stand. Alcohol sales are managed by Sodexo, and will be limited to two per transaction with sales stopping at the Under-12 media timeout in the second half for men's games and end of the third quarter for women's games.
The following regulations will be in place for all alcohol transactions made at Murray State basketball events or events at the CFSB Center where alcohol is available for purchase:
- IDENTIFICATION CHECK WILL TAKE PLACE AT EACH TRANSACTION BY SODEXO. Fake IDs presented will be confiscated and individuals will be referred to law enforcement. Students presenting Fake IDs will be subject to the student conduct process.
- Sales will have a limit of TWO per transaction.
- Alcohol is NOT permitted to leave the venue.
- Alcohol sales will STOP at the END of the Under-12 Media Timeout in the second half (men's) and END of the third quarter (women's).
- Sales and consumption will be CONFINED to the SEATING BOWL ONLY.
ANIMALS
All animals, other than service animals, are prohibited inside the CFSB Center.
ARTIFICIAL NOISE MAKERS
Artificial noise makers and similar equipment are prohibited from MSU Athletic Events, including bang sticks, drums, whistles, etc. This also includes lighting devices that may become distracting to athletes, including laser pointers, flashlights, etc.
ASSUMED RISK
Guests and patrons attending Murray State Athletic Facilities assume all risks and danger of personal injury and all hazards arising form or related to the event, occurring prior, during, or after an event, including but not limited to parking lots and surrounding areas. MSU Athletics, the teams, and promoters are not responsible for lost, stolen or damaged property.
BABY CHANGING STATIONS
Baby changing stations are located in the men’s and women’s restrooms on concourse level.
BANNERS/SIGNS/FLAGS
Banners and signs are welcome at Murray State Athletic Events. To ensure that they do not interfere with the environment and other patrons, we ask all fans to adhere to the guidelines below:
- Item must be related to the event
- Item may not interfere with the view of surrounding guests or any sponsor/advertiser signage
- Item is prohibited from being mounted to any part of the facility in any way
- Item must not display any non-authorized commercial business, offensive language, pictures, or content as determined by Game Day Personnel
Murray State Game Day Personnel reserves the right to confiscate and remove any items at the discretion of Game Management. Refusal to remove items could result in ejection from the event.
CAMERAS
Video cameras or professional cameras are prohibited at all MSU athletic facilities unless the user is a credentialed media personnel. Small still cameras are permitted. Tripods, monopods, and camera lens longer than 6" (detachable or non- detachable) are not permitted.
CLEAR BAG POLICY
Consistent with policies in the Commonwealth of Kentucky, the Missouri Valley Conference, and nationally, Murray State Athletics has implemented a clear bag policy that limits the size and types of bags that may be brought into home athletics events at the CFSB Center.
The policy will be in full effect for all men's and women's basketball games in the CFSB Center.
This measure is intended to enhance public safety while minimizing time spent searching bags at the gate, easing access into the arena.
Each ticket holder, including children, may carry one approved clear bag, such as a one-gallon storage bag, plus a small purse. The following bags will be permitted inside Murray State athletic facilities and are subject to search:
- Clear plastic bag that does not exceed 12" by 6" by 12".
- Clutch or small purse, with or without a strap, that does not exceed 4.5" by 6.5".
- Diaper bags and/or other medical supply bags (limit one per family).
Prohibited bags include, but are not limited to:
- Large Purses
- Coolers
- Briefcases
- Backpacks
- Fanny Packs
- Mesh Bags
- Any bag larger than the permissible size.
Tinted or printed-pattern plastic bags are not clear, so they will not be permitted.
CONCESSIONS
Fans attending Murray State Basketball games at the newly reimagined CFSB Center can enjoy a variety of food and beverage options. From traditional gameday favorites like hot dogs, popcorn, and soft drinks, to new concession offerings such as Sammons products and items at the new Pocket's C-Store, Racer Nation will have plenty of opportunities to grab a bite while cheering on the Racers.
All concessions are located on the concourse level of the CFSB Center.
DRONES
Murray State University has a “NO DRONE” policy at this time. Public use of drones on the campus or near campus is strictly prohibited.
ELEVATORS
Elevator access is located in the Lower A Lobby of the CFSB Center, providing service to Floors 1 and 2 on game day.
EMERGENCIES
In the event of an emergency, Murray State Athletics will initialize our department Emergency Action Plan working in conjunction with MSU Police and/or other Local and State agencies if needed. Should the facility need to be evacuated, instructions will be provided via the public address system and video boards. Game Day Personnel and ushers with assist you in safely evacuating the facility. To ensure the safety of our guests, we ask that you please move to in a calm and orderly manner.
FACILITY ENTRY
LOWER GATE A
CFSB COURTSIDE CLUB & FLOOR SEATS ONLY
- Exclusive entrance for CFSB Courtside Club, super suite, courtside and floor ADA ticket holders.
- Have mobile tickets ready for scanning upon entry and game day personnel will direct patrons to their designated seating areas.
- IMPORTANT: FANS WITHOUT CLUB PASSES OR FLOOR TICKETS WILL BE REQUIRED TO EXIT THE BUILDING AND ENTER THROUGH UPPER GATE A OR GATE B.
UPPER GATE A
GENERAL ADMISSION, WILL CALL & PREMIUM LEVEL ACCESS
- Provides access to the upper concourse and main seating area.
- Have mobile tickets ready for scanning upon entry and game day personnel will direct patrons to their designated seating areas.
- CFSB Courtside Club patrons and floor ADA season ticket holders may use Upper Gate A to access the premium level via elevator or stairs.
- A wristband check-in station will be located on the concourse for CFSB Courtside Club patrons accessing the premium level.
- NEW WILL CALL LOCATION: Will Call services will now be available at Upper Gate A.
GATE B
PRIMARY GENERAL ENTRANCE & TICKET OFFICE
- Serves as a primary entrance to the arena's upper concourse.
- Have mobile tickets ready for scanning upon entry and game day personnel will direct patrons to their designated seating areas.
- Murray State Athletics Ticket Office is located at Gate B for ticketing assistance.
- Three gameday ticket purchasing stations will be available.
- Fans are strongly encouraged to PURCHASE TICKETS IN ADVANCE to avoid delays on gameday.
- Fans are strongly encouraged to PURCHASE TICKETS IN ADVANCE to avoid delays on gameday.
GATE C
STUDENT ENTRANCE & GENERAL ENTRANCE
- Provides access to the arena concourse.
- Recommended entrance for fans parking in Lot 4.
- Have mobile tickets ready for scanning upon entry and game day personnel will direct patrons to their designated seating areas.
- Recommended entrance for fans parking in Lot 4.
- MURRAY STATE STUDENT ENTRANCE: Murray State University students should enter through Gate C.
- Students must have their Racer Cards ready to be scanned upon entry.
FACILITY RENTALS
With the combination of rich tradition and renovated facilities, MSU athletics venues are the perfect backdrop for an upscale or casual event. The unique spaces filled with character and sophistication is sure to make a lasting impression on clients, employees or guests. Whether it’s a company meeting, cocktail reception, trade show, holiday party or wedding reception, MSU athletic facilities have several great spaces with multiple rooms and luxury amenities to accommodate anywhere from 10 to more than 1,000 plus people. We are dedicated to making events a success.
FAN CODE OF CONDUCT
The Missouri Valley Conference and its member institutions are committed to creating a safe, comfortable, and enjoyable experience for all fans attending MVC contests. We ask that all fans act in a responsible and courteous manner. Abusive language or disorderly conduct is unacceptable and unwelcome. When attending an MVC contest, fans are expected to refrain from the following behaviors:
- Behavior that is unruly, disruptive, or illegal in nature
- Intoxication or other signs of alcohol impairment that results in irresponsible behavior
- Vulgar, abusive, racist, sexist, demeaning or intimidating language or obscene gestures
- Interference with the progress of the game (including throwing objects onto the playing surface)
- Verbal or physical harassment of opposing teams and their fans
- Failing to follow instructions of stadium personnel
Guests will be treated in a consistent, professional and courteous manner by all facility and institutional personnel. Fans are encouraged to report any inappropriate behavior to the nearest usher, security guard or institutional administrator. Facility staff and/or security will promptly intervene to support an environment where fans and their guests can enjoy the event free from the above behavior. Fans that violate these provisions will be subject to removal from the contest site.
The Missouri Valley Conference and its member institutions thank you for adhering to the provisions of the Missouri Valley Conference Fan Code of Conduct.
FAN EMERGENCIES
If a guest needs immediate assistance please notify the nearest Guest Services Personnel, Police Officer, or other Game Day Personnel. Guests can also report an emergency to 9-1-1, or MSU Police at 270-809-2222.
GATES
Gates will open 60 minutes prior to men’s and women's games. Fans may enter through Gate A (Upper), Gate B, or Gate C. Students may enter through Gate C with a valid Racer Card. There is no entry in Upper Lobby D. Ticketed entry in the Loading Dock (Lower D) is prohibited.
CFSB Courtside Club ticket holders will be able to access the club space 90 minutes before tip-off, with access coming through Lower Gate A.
HOSPITAL
Murray-Calloway County Hospital is located 1.5 miles from campus and is a proud partner of Murray State Athletics. Local Emergency Medical Services (EMS) are routed through the hospital and patients are directly transported in the event of injury.
Address: 803 Poplar St. Murray, KY 42071
JUNIOR RACERS KIDS CLUB
The Junior Racers Kids Club gives children the chance to connect with their favorite Racers athletic teams. Kids 12 and under are invited to join the Junior Racers Kids Club and get in on all the fun-filled action the Racers have to offer.
LOST & FOUND
Turn in any items to an usher, ticket staff, or other Game Day Personnel. Items will be held at Ticket Office in Gate B.
MARKETING & SOLICITATION
No unapproved marketing will be allowed in/on/around Murray State Athletic Facilities and/or Events, including:
- Unauthorized distribution of materials directly promoting a place and/or business
- Soliciting donations of any kind
- Soliciting sales and/or vending of any kind
- Unauthorized decoration of banners, signs, etc., promoting commercial advertising
- Unauthorized corporate tailgate and/or corporate hosted events/promotion in/on/around Murray State Athletic Facilities and/or Events
Guests and patrons that are found to be participating in any form of unauthorized marketing will be asked to immediately cease action and dispose of any materials that may have been circulated among the facility. Those that commit these acts may be held liable for additional clean-up costs in necessary.
If your company is interested in advertising with Murray State Athletics, please contact Racers Sports Properties by clicking the button below.
MERCHANDISE
The University Bookstore has the largest selection of Racers Merchandise in the area including men’s, women’s and youth apparel, items for the home, one-of-a-kind souvenirs and many other items.
Official Murray State University merchandise can be found at University Bookstore location just inside Gate C at the CFSB Center on game days. The University Bookstore main location is inside the Curris Center on the second level.
PARKING
On non-game days, University Parking Policies are in effect and violators are subject to citation.
On Game Day, majority of the parking lots surrounding the CFSB Center and Roy Stewart Stadium are reserved. Shuttle service is available on Basketball Game Day to help patrons enter the facility. Reserved lots only pertain to men's basketball (1-5, P) and women's basketball (Lot 1) contests. For information regarding your specific spot and/or lot, please contact the MSU Ticket Office at 270-809-3000. Public Parking is available on a first come-first serve basis for basketball contests, located on the east side of Roy Stewart Stadium, near HWY 641. For all other Athletic Events, parking is not reserved, and is on a first come-first serve basis and located in adjacent lots to the respective facility.
Non-Reserved ADA Parking
ADA Accessible parking spaces are available in all of our lots Vehicles are required to have a valid ADA Placard to be eligible to park in these spaces. If assistance is needed to get to the facility, our Parking Attendants will help arrange a drop off location and point you towards our shuttle service (Football and Basketball Game Days ONLY). All ADA spaces on the East side of Roy Stewart Stadium will be first come – first serve to the general public each game, no hang tag necessary. We will also have a new ADA lot for Non-Reserved ADA patrons located at Heritage Hall just off of Waldrop Drive. Two shuttle busses will be operating starting 90 minutes prior to kickoff through 1 hour post game on game days dedicated to the ADA Lots – One running from Gate 3 (Football) or Lobby B (Men’s Basketball) to Heritage Hall, and one running from these same gates through the Stadium Lots.
In effort to better accommodate our guests, protocols for ADA parking for Basketball home games were amended prior to ’19-’20 seasons to provide a more streamlined experience for our ADA guests. All ADA spaces on the West side of Roy Stewart Stadium in Lots 1, 2, 3 (Basketball only), 4, and 6 will be designated RESERVED ADA PARKING. Spaces will be assigned/distributed on a first come – first serve basis. There will be a total of 22 spaces distributed to eligible guests. To receive one of these limited reserved parking spaces, you must hold a valid state-issued ADA Placard, please:
- Bring in your original parking permit you received in your ticket mailer, to the Murray State Athletics Ticket Office (Lower A entrance of the CFSB Center)
- Present your valid state-issued ADA placard to the MSU Ticket Office and provide the placard number for verification through the MSU Parking Office
Once verified, you will be presented a Reserved ADA hang-tag that will have the lot number and space number assigned specifically to you. On game day, you will be directed by parking personnel to your space upon arrival to the correct lot. Any undistributed spaces will be distributed on a single game basis with presentation of placard and/or filled on game day on a first come – first serve basis.
PROGRAMS
Programs are available on game day digitally and offer up-to-date stats and information about the Racers.
PROHIBITED ITEMS
To ensure the highest level of safety and security, all guests can be subject to a courteous screening upon entry by law enforcement which on occasion, may include a pat-down screening by same-gender personnel (if available). All bags and vehicles can be subject to inspection upon entry. Persons that refuse to be inspected, patted down, and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting a ticket or credential to MSU athletic personnel, guests consent to such inspections and waive any and all related claims that guests might have against MSU athletics, the teams and promoters. Alcohol, weapons, or any items the facility personnel deem dangerous will be confiscated.
The following items are prohibited in the stadium:
- Animals
- Artificial Noise Makers
- Coolers of any type
- Fireworks – in venue or surrounding including fields and parking lots adjacent to facilities
- Flammable Liquids
- Laser Pointers
- Objects that can be used as a projectile or is deemed dangerous by MSUAD Operations
- Outside food and/or drink
- Tobacco – including e-cigs, vapors, smokeless, etc.
- Tripods and other camera mounts
- Unauthorized cameras with lenses longer than 4 inches, interchangeable, or telephoto lenses
- Weapons of any kind
RESTROOMS
Restrooms for home basketball games are located at the Lower Lobby A, and on the Upper Concourse level near Gates A, B, C, and D.
All bathrooms are ADA Accessible.
SECURITY
Security is provided by MSU Police and additional game day security personnel.
If you or another guest needs assistance during an event, please located the nearest police officer, usher, or other game day personnel and assistance will be provided.
SPECIAL EFFECTS
The use of pyrotechnics and light shows (strobes, flash, etc.) may be part of events presented by MSU Athletics.
TICKETS
The Murray State Ticket Office is located at the GATE B entrance of the CFSB Center. Tickets can be purchased in-person by visiting the ticket office during regular business hours. Tickets can also be purchased over the phone by calling (270) 809-3000.
For more information on how to access your tickets, click the button below:
MOBILE TICKETING
Murray State Athletics will continue utilizing mobile ticketing for all basketball games, providing Racer Nation with a convenient, secure and streamlined game day experience. Fans can access their tickets directly from their mobile devices, eliminating the need for physical tickets and allowing for quicker, more efficient entry into CFSB Center.
All ticket holders are encouraged to download their tickets and save them to their mobile wallets before arriving at the arena to ensure a smooth entry process. Fans can also easily transfer tickets to friends and family, making it more convenient than ever to share the excitement of Murray State Basketball.
TOBACCO POLICY
Murray State University is a Tobacco Free Campus.
This is also enforced at all MSU Athletic Events and surrounding areas.
TRASH
Help keep your facilities clean! We ask all guests and patrons to clean up after themselves, and place all trash in provided containers.
WILL CALL
Will call for basketball is located in the Upper Gate A lobby.
ZERO TOLERANCE
MSU Facility and Game Management reserves the right to revoke the season tickets and game day ticket of those individuals whose conduct is determined inappropriate as defined by the Fan Code of Conduct, including the Season Ticket Member and their guests.
